Frequently Asked Questions
FAQ
How do nebuliser diffusers work?
A nebuliser essential oil diffuser uses pressurised air to disperse and diffuse the pure liquid essential oils into the air in a micro fine mist. This means no heat or water is required, maintaining the purity of the oils.
What is the Maia Diffuser made from?
The body of the diffuser is available in two finishes white ceramic and concrete. The internal casing is made from polypropylene (PP).
How do I set up my Maia Diffuser?
Please follow the instruction manual received with your Maia Diffuser or outube video.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Shipping questions
How can I contact you?
You can reach our team anytime through our contact form or email, and we’ll get back to you as soon as possible.
How long does shipping take?
Standard delivery within Australia takes 2–8 business days, while Express arrives in 1–4 business days. International orders take 6–27 business days.
Do you offer free shipping?
Yes, standard shipping is free for all Australian orders over $100.
Returns questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.