FAQ
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Shipping
Fast shipping
Orders are processed on business days (Monday–Friday, excluding public holidays).
You’ll receive a confirmation email once your order is placed, and a shipping notification with tracking details once it has been dispatched.
If your order contains multiple items, they will usually ship together in one parcel.
Shipping costs
We ship Australia-wide with Standard ($10), Free Standard for orders $100+, and Express ($15), with delivery between 1–8 business days. International shipping is available to selected countries for a flat $20. All orders are dispatched from Brighton, VIC, with tracking provided once shipped.
Get in touch
Have a question about your order, shipping, or one of our products? We’re here to help. Reach out anytime and our team will get back to you as soon as possible.
About us
Who we are.
A FAMILY ORIENTATED BRAND AT ITS CORE, AT RETOLD AROMATICS WE BELIEVE THAT FAMILY AND HOME ARE SACROSANCT.
OUR FOUNDERS.
FOUNDED BY SISTERS LAUREN AND SHAUNAGH, IN MELBOURNE AUSTRALIA.
OUR ETHOS
FAMILY FORMS THE CORNERSTONE OF OUR PHILOSOPHY, ENCAPSULATING THE VALUES AND ESSENCE OF FAMILILAL BONDS AND THE CONCEPT OF HOME.